With over 12 years of customer service experience, Lorena brings a wealth of knowledge, experience and a can-do attitude to the team. Originally from Brazil, Lorena moved to New Zealand to learn English and quickly fell in love with the country. After spending five years enjoying life in Queenstown, she made the move to Palmerston North in September, where she’s now happily settled. When she’s not working, Lorena loves spending time with her daughter, Emily, and her loving partner. Whether it’s making memories together, enjoying the outdoors or simply spending quality time as a family, her family is at the heart of everything she does. We’re lucky to have Lorena’s energy, experience and positive attitude as part of the team!